Box Office Policies

No refunds. No exchanges.

Please check your order carefully before finalizing your purchase, as there are no refunds or exchanges. Seats cannot be reserved without payment.

Ticket Surcharge

Box office service fees help cover the cost of printing tickets, box office equipment and other operational costs. Surcharges vary.

Ticket Holders

All patrons, regardless of age, must have a ticket to enter the theater. Please be aware that not all events are suitable for children. Any patron, including children, creating a disturbance will be asked to leave the seating area.

Balcony Seating

Due to the historic nature of the auditorium, balcony seats have narrow rows with limited leg room.

Persons taller than 5’ 8” will be more comfortable on the main floor. Wheelchair seating is prohibited in the balcony.


For those patrons using wheelchairs or needing assistance, the theater is accessible on the main floor or orchestra seating only. A companion seat is available for each wheelchair location. Please select a wheelchair location when purchasing online or from the box office clerk.

An accessible entrance is on Garibaldi Court side of the building.

Latecomer Seating Policy

We strive to begin our performance on time. To avoid disturbing both the performance and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive at the theater early for a performance.

Will Call

Online or phone orders received prior to the performance will be available one hour prior to curtain in the theater lobby. Please bring a photo ID.

Weather Policy

The Wiltsie Performing Arts Center does not close for inclement weather. If the artists are able to perform, the “No refunds, No exchanges” policy stated at the time of sale and printed on the ticket remains in full effect. Please plan to leave home early and travel carefully.


pdfDownload the Parking Map

Wiltsie Center/School Parking Lot     9th & Wyoming Sts.
St. Joseph Hospital 9th & Laurel Sts.
St. Joseph Hospital 8th & Church Sts.
St. Joseph Hospital 6th & Church Sts.
Holy Family Academy 5th & Wyoming Sts.
Saint Stanislaus 9th & Carson Sts.
Arthur Street School 9th & Arthur Sts.

Parking is free and limited. Please be a good neighbor and do not block driveways.


Restrooms are located on both the main floor and balcony at the front of the auditorium.

At this time, there is no concession stand. You may bring bottled water only into the auditorium. No food or other beverages are allowed. Absolutely no alcoholic beverages are permitted.


Your Information

Name, address and phone number are required of all ticket buyers to verify payment and to contact you in the event of an emergency or cancellation. Ticket buyers are automatically entered on the mailing list and may receive information about upcoming performances. Your information is never shared with other companies or organizations.

Student Discounts

Discounted tickets may be available for select performances for students. A student ID must be presented with the ticket when entering the theater. Visit us online or call the the box office to inquire if student pricing is available for a specific performance.

Unable to use your ticket?

All ticket sales are final: however, if you are not able to use your tickets, you may donate them back to the Wiltsie Center. To donate your ticket, please return to us prior to the performance. We will acknowledge your ticket donation by mail for tax purposes.

Lost or Missing Tickets

Please arrive at the theater box office at least 30 minutes prior to curtain and your tickets will be reprinted. Please bring a photo ID.

Wiltsie Performing Arts Center programs, dates, times, prices and policies are subject to change without notice.

Contact Us

Alice C. Wiltsie
Performing Arts Center
700 North Wyoming Street
Hazleton, PA 18201
Directions from Google Maps

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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